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Seven reasons to keep your organization’s contact info current with your insurer

Your organization is constantly changing to better serve the people who depend on you. You also likely see changes from time to time in the people who staff and lead your organization. When any of the key contact people for your organization change, remember to let your insurance provider know. While it’s easy to forget to update your contact information, it can ultimately prevent you from receiving important information, notices, updates and more from your insurer.

Here are seven reasons why you should make it a point to keep your organization’s contact information current with your insurance provider:

  1. To receive important notifications about your policy. This includes things like changes to your policy, upcoming billing dates, and reminders to file a claim.

  2. To be able to file a claim quickly and easily. If you have an accident or other loss, you need to be able to file a claim as quickly as possible. Having your contact information up to date will make this process go more smoothly.

  3. To be contacted in the event of an emergency. If there is an emergency or emerging threat and your insurance company needs to contact you, it’s crucial they have current contact information on file.

  4. To be able to update your policy information if it changes. Your organizations’ contact information may change over time, such as if there is staff/volunteer turnover, phone numbers or email addresses change, etc. It's important to notify your insurance provider with any new information or changes so they can keep your policy current.

  5. To protect your organization from fraud. If your organization’s contact information is not up to date, it could be used by someone to commit fraud. This could include things like filing a false claim or opening a new policy in your organization’s name.

  6. To be prepared for a natural disaster. If there is a natural disaster heading your way, such as hurricane or wildfire, your insurance company may reach out to check on you and provide last-minute preparedness information, tips, etc. After such an incident, they will likely want to connect to assess any/all damage and provide support in processing your claim. Having current contact information on file will make this process go more smoothly.

  7. To be notified of safety resources that may lower your risk. Looking for opportunities to improve safety and increase awareness of potential losses? As your insurer, we are focused on sharing that responsibility with you, knowing that effective risk control measures are the best way to help prevent risk-related losses. Keeping your contact information up to date will ensure you are receiving timely updates on our featured risk control programs and resources.

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